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Why Prepare?
Whether a transport accident, an act of terrorism, a natural
catastrophe or equipment failure, a crisis will have a severe impact on
your company’s
reputation, share value and staff morale.
You will have to deal with a
huge
variety of issues, immediately and at the same time demonstrate a ‘duty
of care’ to both staff and customers.
Despite the contradiction, you can plan for the unforeseen and your ability
to recover from the unexpected will depend on how you have prepared.
As one of the leaders in our field, we believe that being prepared is the key
to successful crisis management.
Our approach is holistic, in that our services
cover all the elements of handling an incident from operational and communications
perspectives through to human aspects and trauma support.
How we work:
docleaf use a structured and phased approach that has been refined over the
past 10 years. In our experience, it can be broken down into the following
7 steps:
- Identify and understand your risks
- Adopt risk mitigation strategies (the 4 T's = Tolerate, Treat, Transfer
or Terminate)
- Develop workable crisis response plan (as a minimum they should
cover operational, and people issues as well as external and internal
communications)
- Select and train your crisis response teams
- Test your plans (frequency depends on sector and risk profile) - this can
range from desk-top exercises to full scale simulations.
- Retain specialist support for incident response support (media, psychological
support, call handling)
- Follow up after the event (debriefings, on-going victim support, plan enhancement,
etc)
These core components are illustrated below:
Please click anywhere on the above image to go to relevant
page
We’ve been there
- Our skills come from experience; they’re not based on theory but
on practice
- We employ some of the most experienced practitioners in the
industry and have
particular expertise in some of the most challenging and crisis prone
industries
- docleaf’s range of services will give you capability to
manage the unexpected quickly and effectively
Please click here
for our leaflet on Crisis Management
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