A major crisis will trigger a potential deluge of telephone calls from the media, family and friends, well-wishers, the curious and the emotionally distraught. Recent statistics show thousands of calls being received in the first hours of an unfolding event.

The docleaf call handling facility will filter the huge volume of incoming calls. Relevant calls are logged and then patched seamlessly through to your relevant crisis response teams.

• Telephones operational within one hour of activation
• An emergency number can be released immediately to the media to reduce impact on your own business operations
• All calls to your company’s phones can also be routed through the centre
• Normal business calls can be re-routed back to your offices, seamlessly
• All calls will be answered in your company’s name
• 45+ Staff on standby
• Computerised Call Database and Logging
• System allows staffing levels to be adjusted every hour if necessary.