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docleaf Communiqué
News Round-up
  Communiqué Issue 36 | August 13 2008

 

 

Dear Reader

Welcome to this week's Olympics-free edition of the Communiqué. In our lead story we gain an insight into some of the major incidents that the fast food chain Wendy's has had to face over the years.

In this issue:

Thank you as always for all the comments you send us. Please continue to write to us with your suggestions. The next Communique will be issued in mid September, providing I return in one piece from the wilds of Kyrgyzstan and Uzbekistan.

Yours,

Andy Jarosz, Editor. (andy.jarosz@docleaf.com)


Crisis Management, Wendy's Way

Fingers in food, workplace shootings - all part of the real crisis management experience that Denny Lynch has learned in his 28 years at Wendy's. Now the senior VP of communications, he shares his advice on how to respond to a crisis with Chain Leader magazine. Particularly pertinent is the belief that "If it’s not important to senior management, it will not be important to middle management or line management at all".

Click here to read the article.

 

 

 

 

 

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90 Ideas to cut costs and increase cash flow

If ever such a headline will grab attention, it is in these belt-tightening times. Some of these suggestions made by Barry Schimel may appear obvious, but most of us will some valuable ideas here that could just help the bank balance without too much pain.

Read Barry's list in Vistage here (aren't these lists normally made of 99 things?).

 

 

 

 

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Lunch hours becoming extinct

Do you eat your lunch at your desk? If so, you are one of the majority of workers who do not take their entitled lunch break. The Employment Law Advisory Service warns us that not stopping for a proper break can lead to increased stress, a reduction in productivity, and of course indigestion.

Read the article in HR Review here. (but not in your lunch break)

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Pushy Salesmen - RIP

The skills needed to be an effective salesperson in the new business environment have radically changed. No more room then for the fast talking, brash young man with the jacket hanging on the hook of his Ford Mondeo? Not according to a report by Callidus Software, who argue that empathy and long term relationship building skills are far more important.

Read more in the Management Today article here:

 

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docleaf Briefs

LONDON (Reuters) -Celebrity chef Antony Worrall Thompson has apologised after accidentally recommending a potentially deadly plant in organic salads.

The chef and TV presenter said in a magazine article that the weed henbane, also known as stinking nightshade, made an excellent addition to summertime meals. He enthused that there was plenty of it, it grew locally and was used by the ancient Greeks and the Arabs for its anesthetic properties.

Er, not quite.

Henbane, or Hyoscyamus niger, is toxic and can cause hallucinations, convulsions, vomiting and in extreme cases death. Worrall Thompson, who was discussing his passion for organic foods, had confused the plant with another of a similar name.

Henbane, a close relative of deadly nightshade, was used by Dr Crippen to kill his wife in 1910, and is thought to have been the main ingredient in the poison Romeo took in Shakespeare's play "Romeo and Juliet."

The chef had intended to refer to fat hen, a weed rich in vitamin C, that is edible, media reports said. Worrall Thompson was reported in the media as saying the confusion had been "a bit embarrassing."

"There have been no reports of any casualties," he added. "Please do pass on my apologies."

 

And finally...a real life Home Alone scenario. A four-year-old girl was left behind at Israel's Ben Gurion international airport on Sunday as her mother, father and four siblings rushed to catch a flight to Paris, police said. (AFP, Jerusalem)

"I saw a little girl in tears. She was looking for her parents," a policewoman told reporters. "Luckily she was able to give me her name. I grabbed her and ran to the gates but it was too late," the plane had just taken off, she said.

According to police, the girl's parents only realised she was missing when the pilot of the plane informed them just as the aircraft was taking off. "It is usual that travellers in a rush forget their luggage but not a child. This never happens," a police official said.

The incident was a stark reminder of the US box office hit "Home Alone" in which a little boy was accidentally left alone as his family rushed to the airport and flew to Paris for a Christmas holiday. But unlike the movie, there was a happy ending for the little girl who was able to join her parents. She was flown to Paris on the next flight out accompanied by a flight attendant.

The forgetful parents will be interrogated by the authorities upon their return home and risk being indicted for negligence, police said.

   

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