In our first scenario, we deal with a hotel fire, and ask how you, as the MD of a tour operator, would react if you heard that one of your passengers was missing in the incident.

What do you do? Click here to read incident details, add your answer and read other responses

(8 responses so far)

Dangerous sports

Sports enthusiasts should check the small print of their travel insurance before going on holiday, says insurer.com which lists these as the most riskiest sports:
1. Canyoning
2. Gorge Walking
3. Hang-Gliding
4. High Diving
5. Horse Jumping
6. Micro Lighting
7. Mountain Boarding
8. Para-Sailing
9. Rock Climbing (not mountaineering)

read the full article here:

Foot-in-the-mouth disease

Because of the way the modern media operates -- feeding on a staple diet of bad news, pouncing on any slips or slurs of the tongue -- every word uttered either at work or at play could catalyze a personal or corporate PR disaster warnings Gerry McCusker, media analyst and author.

Remember Ratner's rant? Or Mel Gibson's drunken outburst? McCusker cites a number of off-the-cuff comments of high profile individuals which he says have given the media a field day and have gone a long way to damaging their personal or corporate reputations. Some may be familiar, but they still make us laugh (or just cringe).

Read on here:

Painting over the problem

When a China Airlines plane burst into flames on landing last week, it was yet another embarassing episode for the airline, whose safety record is one of the world's worst.

There is an opinion in crisis management that you should try and minimise exposure of your brand in such high profile negative events - how better NOT to do this, than be filmed having an army of painters working on the logo within moments of the explosion. Read more here:

Crisis Briefs

A bad haircut, a packet of mints and harassment from monkeys are just some of the more unusual insurance claims, it has been disclosed. The monkey case ended with the creature running off with a holidaymaker's camera, the Go Travel Insurance company said. Other claims included a holidaymaker who wanted to claim for his daughter's bad haircut and a man who claimed for a newspaper and a packet of mints. (PA)

And finally.. crisis management hedgehog style. Four tiny orpahned hedgehogs are snuggling up to the bristles of a cleaning brush - because they think it's their mother.

The four inch long creatures are being hand-reared by staff at the New Forest Otter, Owl and Wildlife Park in Ashurst, Hants. Workers say Mary, Mungo, Midge and Slappy get comfort from playing with the centre's cleaning brush and enjoy rubbing against it. The smells on the brush, which is used to sweep a yard, remind the hedgehogs of their natural habitat while the texture reminds them of their mother.

Manager John Crooks, 41, said: "They are a bit like human babies - they need activities to keep them busy. "Because they have very poor eyesight you have to appeal to their sense of smell and touch by giving them different scents and textures. They like natural scents and have enjoyed playing with our cleaning brushes, soil, leaves, flower pots and the like.

They particularly seem to enjoy rubbing against the brush. It may sound odd but I imagine the bristles feel a bit like their mum." (Mail)