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Dear
Reader
Welcome to this
week's edition of the Communiqué. We take a look at how a
ferry company dealt with a mass tragedy in the Philippines last
week, and we also study suggested ways of managing and developing
your crisis team.
And on a lighter
note, for those who are fed up with their colleagues speaking in
mindless business jargon, we include a great stress relieving tool
to use at your next meeting!
In this issue:
Thank you as
always for all the comments you send us. Please continue to write
to us with your suggestions. We are always grateful for feedback
in order to keep the Communique as relevant as we can to you.
Andy Jarosz,
Editor. (andy.jarosz@docleaf.com)
| Basic
crisis management sadly lacking in Philippines ferry disaster
When news
broke last week of the tragic loss of the Princess of the
Stars in the stormy seas of the Philippines, images of grief
stricken relatives were shown across the world. But as the
story recedes from the global media's gaze, strong criticism
is emerging of the way in which the ship's owners, Sulpicio
Lines, responded to the disaster.
This story,
from Manila based ABS - CBN, reads like a case study in how
not to manage a crisis. Read the story here
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| Debriefing
your team after a crisis = valuable team building
However
well you prepare your organisation to face a crisis situation,
it is likely to experience a range of intense and varied emotions.
In this article, the author argues strongly that by taking
time to debrief after the event and highlight the things were
done well, as well as those that could be done better, the
bonds between team members are inevitably strengthened.
Read Chris
Manning's thoughts in his blog here:
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| Creating
a leadership culture
Many organisations
grapple with the challenge of how to produce effective leaders
of the future. This insightful paper looks at the effect of
culture within organisation, and suggests 6 dimensions in
which the top performing companies appear to be winning.
Read Richard
Magid and Jay Wolf's paper here.
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| Management
Speak - time for a paradigm shift?
How many
of us have met or worked with people who can't seem to string
a sentence together without at least one cliche to make your
teeth grind? This article celebrates our common frustrations,
and lists 50 examples of the language that seems to afflict
the majority of boardrooms of the world. It even includes
a boss-speak (polite version) bingo card for you to cut out
and use at your next conference call!
Read the
BBC article here:
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| docleaf
Briefs
BEIJING (Reuters)
- It's official. Hungry foreign hordes craving a fix of diced
chicken fried with chili and peanuts during the Beijing Olympics
will be able to shout "kung pao chicken!" and have
some hope of getting just that.
As it readies for
an influx of visitors for the August Games, the Chinese capital
has offered restaurants an official English translation of
local dishes whose exotic names and alarming translations
can leave foreign visitors frustrated and famished.
If officials have
their way, English-speaking visitors will be able to order
"beef and ox tripe in chili sauce," an appetizer,
rather than "husband and wife's lung slice."
Other
favorites have also received a linguistic makeover. "Bean
curd made by a pock-marked woman," as the Beijing Youth
Daily rendered the spicy Sichuanese dish, is now "Mapo
tofu." And "chicken without sexual life" becomes
mere "steamed pullet."
And finally,
a crisis in anyone's book... A 1.8 metre (nearly six feet)
python has been found in a toilet bowl in a high-rise apartment
in Australia's northern tropical city of Darwin, media reported
on Friday.
The Northern
Territory News said the black-headed python was found in a
10th floor toilet. Reptile catcher Chris Peberdy told the
newspaper the python, likely to be a runaway pet, had been
travelling through the building's sewer pipes.
"When
I saw it I was pretty shocked," he said. "There
is no possible other way it could have got there than through
the toilet. I had to give him a wash because he was wet and
a bit smelly." (Reuters,
Aus)
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