taking the sting out of a crisis
e-News - March 2006
The cruise industry has been hit hard this week, an on-board fire on the Star Princess, resulted it the death of one passenger and eleven others injured, whilst in Chile, twelve passengers from Celebrity Cruises, Millennium ship were killed in a coach accident.
The accident involved an unlicensed coach but highlights the importance of carrying out risk assessments for licensed suppliers, particularly in those countries where road safety is not as well regulated as in other parts of the world.
If you choose not to run excursions because safety is compromised, don’t forget that as part of your risk assessment you should warn customers of the potential hazards particularly in those places where roads are notoriously dangerous - in this way you ensure that you have carried out a duty of care to your customers.
Our overseas Health & Safety website Travelsafe is now available in Spanish, Portuguese, French and German.
Travelsafe has been developed to provide the industry with a valuable H&S resource. Everyone has to check and monitor the H&S status of the overseas accommodation they use and everyone has to pay for it – so why not share the information and the costs?
Travelsafe is a service which provides all types of travel arrangers with:
an effective and affordable means of auditing properties, covering all elements covered by current EU legislation
a central H&S resource which lists the H&S status of all Travelsafe audited accommodation.
There is good reason to share the results of Travelsafe audits and no competitive advantage to be gained by withholding this information.
We aim with Travelsafe to create a valuable resource which travel arrangers can use to look up the H&S status of a property. If a property is not listed, travel arrangers can implement a self assessment audit which produces an immediate rating.
Visit www.travelsafe.biz to see this valuable industry resource.
After 8 years, we’ve outgrown our Chequers Lane offices and from 7th April will be moving to a new site. We’re very excited about this because our new offices have some fantastic facilities, including lecture theatres and a range of different sized meeting rooms which are perfect for the many training courses and simulations that we run.
Our new address will be: Building 9, BRE, Bucknalls Lane, Garston, Watford, WD25 9XX
Telephone, fax and email will remain the same.
The above articles are written by Dr. David Perl, Chief Executive of docleaf®, unless otherwise mentioned. Articles are copyrighted to docleaf®. Permission to reprint will usually be granted for no charge. Write to info@docleaf.com
A collection of articles about Crisis Management can be found at: www.docleaf.com/enews.htm