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docleaf Communiqué
Introducing Whingers' Corner
  Communiqué Issue 13 | Sept 12 2007

 

 

Dear Reader

Welcome to this week's edition of the Communiqué - can you believe its already September? Time is flying by, and the news appears more filled with doom and gloom than ever. We hope that our newsletter will provide a little bit of light relief for you. To help you out further, we have added another new feature this week: Whingers' Corner. This is where you can tell us what really gets under your skin - we will publish all answers, and the best answer (in our completely subjective opinion) will win a free telephone counselling session with one of our therapists!

Thanks also to those who submitted answers to our "Solve your own Crisis" feature in the last edition - a selection of answers is given here. Look out for another case in the next issue.

In this issue:

Please keep sending your feedback, both good and bad as we are keen to make this communiqué as relevant as we can to our readers. You can email me at andy.jarosz@docleaf.com

Thanks as always, Andy Jarosz, Editor.


First Responder Training

As a result of feedback we have received during recent weeks, we are organising a series of workshops in the autumn aimed at those staff who are most likely to be first on the scene in the event of an incident.

The 3 hour training workshop will include a simulation exercise and sharing of best practice in immediate response to incidents.
The programme is aimed at group leaders, overseas managers, field based staff - anyone who is most likely to be "on the scene" when an incident occurs.

You can gain from the confidence of knowing that your staff can respond in a calm and organised way should they be faced with an unexpected crisis. The cost of the workshop is only £149 per delegate (ex VAT). Each delegate will receive a certifcate to show they have completed the docleaf First Responder's Training Programme.

If you would like to book places at these sessions, or would like further information, please contact Larry McGonnell (larry.mcgonnell@docleaf.com or 01923 681224).


 

Whingers' Corner

Here by popular demand - despite our nerves as to the types of answers we will get! Is your boss getting you down? Are you fed up with your commute? Fed up of rude clients? Or maybe the weather is just not funny anymore. Whatever your gripe, share it with the world. You can write it down with the comfort of anonymity, and we will post all the answers in the next edition. The gripe that tugs most at the heart-strings of our psycho-therapy team here at docleaf will win a free stress counselling session!

What makes you mad? Click here to vent your frustrations!

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Flu Pandemic - Are you ready?

The Institute for Crisis Management is warning its members to be prepared for an influenza pandemic.
In a special memorandum, Larry Smith, ICM’s President says that there are four key areas that must be considered
1. Cash flow
2. Personnel Policies and issues
3. Legal Issues, i.e. contracts
4. How you are going to communicate with key audiences before, during and after the pandemic.

read the full article here:

 

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Johnson & Johnson vs Red Cross - Trial by Blog

When J&J entered into a legal spat with the American Red Cross, their renowed PR machine was aware of the potential damage this could do to their reputation.

Rather than rely on the mainstream media to report their side of the story in the way they wanted, their VP of Public Affairs Ray Jordan decided to fight the public war of words directly via a blogging site. It enabled him to show a human face to the company's dispute and challenge the moral high ground enjoyed by their opponent.

Read on here:

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Having to say Sorry for saying Thank You


A Peruvian initiative to thank countries and international agencies for aid it received in last week's devastating earthquake has turned sour.

One thousand specially produced bottles of Peru's famous alcoholic drink, Pisco, have had to be withdrawn amid claims of bad taste.

The bottles were labelled "Pisco 7.9", the magnitude of the earthquake which killed about 500 people. Read more here:


 

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Crisis Briefs

I intended to have an animal-free bulletin this time.. but this story was too good to resist.

An agitated pet cat left in a cupboard overnight turned out to be high on cocaine and benzodiazepines left over from a wild weekend dinner party. The eight-month-old Himalayan cat arrived at a veterinary clinic with dilated pupils and a racing heart, while the owner said it had trouble walking and was easily startled, The Sydney Morning Herald reported.

Vets Dominic Barfield and Richard Malik, who run a clinic in the Sydney suburb of Double Bay, were unable to take blood or use a thermometer to take the cat's temperature as it was pacing incessantly around its cage. While the owner was adamant the cat had not been exposed to toxic plants, mouldy foods or drugs, when contacted by telephone the owner's wife admitted the cat could have licked "plates of cocaine" which had been served at a dinner party two days earlier.

The "remorseful" owner, who was not identified, was counselled and allowed to take the pet home, but no legal action was taken.

(PA)

And finally.. A spelling mistake on the Internet led to a surprise trip to remote southern France for three Norwegian tourists who thought they were going to a Greek island, airport officials said Wednesday.
(Advertisement)

The family group from Torp-Sandefjord thought they had booked a flight to the island of Rhodes but instead the journey from Oslo took them via London to Rodez, capital of the mountainous Aveyron department.

According to airport authorities at Rodez some 10 tourists make the same mistake every year. (AFP)

 

 

 

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A collection of past eNews articles can be found at here:

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