Jeff Thomas - CEO, Ambassadors People to People

Donna Wright - Expedition Leader, Oasis Overland

Jan Roe - Customer Relations Manager, ASC

Kathy Cook, - Managing Director, Ramblers Assoc

Bruce Haxton - Head of Delivery i to i

Karen Hampton - Director - Pinnacle

Peter Chapman - CEO HF

Ralph Baard - Vice President- Ambassadors - People to People

Frank Mattocks - Manager, Haven Europe

Erik Dreier, - MD, Vigeland, Norway

Laurie Higman, Travelsphere - Operations director

Tim Johnson - MD, Club europe

Laurie Novak, Tauck World discovery, Conneticut, USA - TWD Operations

Yvonne Petronzio, - BC Manager, Hyman Robertson Solicitors.

As an FYI, we received some local coverage with the London bombings (I even did an on-camera interview), as well as a small piece on CNN headline news (very favorable - we were referred to as a program that puts that safety of its students first).
Finally, I wanted to tell you that the simulation exercises paid off beautifully last week. Once we heard about the London bombings, we activated the team, I arrived into the office about 330 am and the place was already abuzz with activity. Team members were moving about without being assigned, collecting information, making phone calls and setting up hyde park (our conference room where we run the sim exercises). We had a our first team meeting about 345 AM, and I have to tell you that, when I stood to address the group, there was a great deal of comfort because it felt exactly like the simulation. We knew what to do because we had done it before.

Jeff Thomas, CEO, Ambassadors People to People.

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I just wanted to drop you an email to thank you so much for all your help with Marama in Egypt. It was the most stressed I have ever been in my life and I was so worried Maz was going to die on me through the night. It was so reassuring to hear your clam and knowledgeable voice on the end of the phone.

Thanks you once again for your advice, getting the insurance company to swing into action and the fore site to setup docleaf.

Donna Wright, Expedition Leader, Oasis Overland.

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Last year docleaf helped us manage a major incident when fires and high winds threatened one of our properties. Although the situation itself was beyond our control, thanks to docleaf's training, we were prepared for the worst.

docleaf provided us with immediate additional resource - their team brought considerable expertise and hands on experience which proved invaluable allowing us to respond confidently and efficiently to the whole situation.
In our industry, there are so many variables, you know what can happened but you can't always predict when - thanks to the work that docleaf has done with us - we know that we are well equipped to manage a crisis situation.

Jan Roe, Customer Relations Manager, ASC.

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Late last year our company was involved in a terrible crash with an oncoming car. Sadly the driver of the car and her baby were both killed. This was extremely distressing for everyone concerned including members of staff and clients travelling on the coach. Thankfully we had docleaf on hand. As soon as we called them, despite it being mid Christmas holiday, they were able to provide immediate help and support. You have no idea how reassuring it is to have someone on the other end of the phone, who knows exactly what it's like in this situation.

Previous training with docleaf enabled us to put our incident plans into action, confidently and effectively. One of the most beneficial things was having access to docleaf's trauma team who were able to provide emotional and practical support to all of our clients and staff. On a practical level docleaf helped us provide the media with a holding statement which enabled us to focus on looking after all those caught up in the accident.

Kathy Cook,, Managing Director, Ramblers Assoc.

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Working with docleaf gives us a great advantage; it gives us access to all the skills and talents of a large company. The knowledge of their people is second to none and they really know their stuff.

I hope we never have to call them but because they are there - I can sleep at night. The fact that we have docleaf; services on tap gives us that extra confidence.

On a recent occasion, although we knew what we planned to do it was helpful to call docleaf to get their view, within two minutes we were called back and told it was the right thing to do. It meant we could face the situation with absolute confidence that our approach was the right one.

The desk top simulation training sessions that we've done have been absolutely superb, allowing us to test people who are not normally in the frontline to find out what they are capable of in a crisis situation.

It's an added bonus that the people at docleaf are pleasant and so nice to do business with.

Bruce Haxton, Head of Delivery i to i.

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"We've been working with docleaf for the last 8 years and as a small company it is useful to have their expertise in an emergency situation. We don't have a huge in-house resource, so having docleaf just a phone call away gives us tremendous peace of mind. It's great knowing that they are there if we need them. We had to use them earlier this year and it was really useful that they could step in immediately and advise us how to handle certain areas such as dealing with the press."

Karen Hampton, Director - Pinnacle.

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"The best thing about docleaf is that they come from a background of knowledge about our sector, and consequently understand the issues that have to be addressed. They then apply sensible solutions to get the best out of people who are preparing for or undergoing a crisis situation. We have entrusted our crisis training to docleaf for a number of years and wouldn't use anyone else."

Peter Chapman, CEO HF.

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"With groups of young people placed at any one time throughout Europe, we have a huge responsibility to ensure their well being and safety.
The issues that can and do arise vary enormously but thanks to the experience and industry understanding that working with docleaf® has brought us over the last five years, we're confident that we have the necessary procedures in place.
There's nothing like a full crisis simulation to assess your response to an incident. Last year docleaf® really put us through our paces with a well planned and brilliantly executed crisis exercise. They hit us with a major incident scenario first thing in the morning, before the office had even opened and throughout the day really tested our crisis procedures. Exercises like this are essential, they not only expose potential weak spots but they also demonstrate the importance of getting your response right.
The crisis simulation exercise proved invaluable as preparation for the very real crisis of the London bombings in the summer of 2005. Thanks to docleaf's preparation we were able to approach the crisis in a calm, logical manner. Although we were not directly impacted by the bombing, clear communication to the parents of our students was critical and thanks to the procedures that docleaf® put in place the parents of our students have given us top marks for our handling of the situation."

Ralph Baard - Vice President- Travel Services

Ralph Baard, Vice President- Ambassadors - People to People.

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Thank you for all your help following the tragic child fatality we recently experienced in France

It was a great comfort to me personally and to my colleagues, that we were as prepared as we could have been by virtue of the training you provided and the existence of our Crisis Response Procedures which you helped us create.

The crisis response procedures worked well for us during a harrowing time and the knowledge that a whole team of specialists and the emergency call centre were just a phone call away made dealing with the crisis less stressful

We found the expertise that we did call upon reacted very quickly (regardless of the time of night) and this alone was much appreciated.

Due to this tragic incident the need to be prepared for a crisis has really entered into our daily thinking. We, as a company, have learnt a lot of lessons and there is now a real interest, company wide, in being even more prepared for any future incidents that hopefully will never occur.

Frank Mattocks, Manager, Haven Europe.

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Dear Larry! Thanks very much - once again - for a "top show" on Friday!
It was really worth time & money!

Erik Dreier,, MD, Vigeland, Norway.

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Just a quick note to thank you for the course. It was right on target and I'm sure will help our teams in more ways than they realise. It was a pleasure to work with you.

Laurie Higman, Travelsphere, Operations director.

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A brief note to say thanks for a very informative and practical day yesterday. The impact of the afternoon session was considerable and it not only demonstrated to me the strength of our team but also enabled them to work together on a scenario that could so easily take place.
I appreciate docleaf is there to help if necessary and feel that the company has greater confidence as a result of your training.

Tim Johnson, MD, Club europe.

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Thank you both for your expertise and kind attention to our needs. I'm optimistic that we can make some headway on some long open items at the executive level and will keep you apprised of our progress.

Laurie Novak, Tauck World discovery, Conneticut, USA, TWD Operations.

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It focused the attention of the crisis training and made the people involved put into practice what they had learned during the training session

Yvonne Petronzio,, BC Manager, Hyman Robertson Solicitors..

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